Ambient Experience

Proving value in a patient focused environment

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Ambient Experience Dutch Masters Theme

How art and music can impact the patient and staff experience

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Download brochure (PDF)

Recent success

Patient satisfaction improved with environment design
Learn more
People-centered patient care at MedAustron
Learn more

Meet our team

Werner Satter

General Manager Experience Solutions

Werner and his team help hospitals and healthcare systems develop people-centric care solutions to help improve the quality of care delivery. His expertise spans the fields of research, design innovation, new business development, and marketing.

Enhancing the patient and staff experience

Philips Ambient Experience is an approach to clinical environment design aimed at improving the patient and staff experience. Implemented in over 1250 sites around the world, it is based on years of design research and collaboration, incorporating dynamic lighting, projection and sound providing positive distractions for patients as well as recommendations for effective staff workflow, storage and organizational considerations within the facility. The portfolio of solutions contributes to a positive, engaging environment to benefit quality of care.

From single room to complete department, each Ambient Experience space is customized to meet specific customer needs. Clinical, physical, demographic, and budgetary considerations help structure a unique and differentiating solution. Innovative application of technologies provides a pleasant experience for patients and health professionals alike.

Value is reflected in strong patient loyalty, positive word of mouth, and increased professional referrals as well as improved workflow and increased operational effectiveness.

View our themes gallery

Modalities

Ambient Experience designs support radiology, cardiology, oncology, emergency departments, pediatric services and a host of other areas, resulting in an improved patient and staff experience, and smooth operational and clinical processes.

Radiology
Radiology

Custom solutions for your room or department

By creating a comfortable and calming environment for patients and an efficient workspace for staff, Philips Ambient Experience for radiology enhances the quality of your care.

Our Ambient Experience solutions are available to support MR, CT, radiography, interventional rooms and Linear Accelerator and Proton Therapy environments. Depending on the clinical requirements, budgetary constraints and project parameters, we offer a variety of scaled Ambient Experience solutions.

The Ambient Experience for MR concept is further enhanced with the patient in-bore solution. This solution is designed to help patients relax and hold still during the MRI examination.

AE transforms healthcare into human care with MR

Pediatric patient experience at Farah Medical Campus

Patient in-bore solution aids patient-centric imaging in MR

I have four imaging centers around me that I have to compete with. I've been able to really step up and compete; being able to market to consumers is huge. Normally when you put in an imaging center, you market to physicians. Ambient Experience gives you the ability to market to customers.“

Elise MacCaroll, Administrative Director

Florida Hospital
Cardiology
Cardiology

Custom solutions for your room or department

Philips Ambient Experience promotes physical and emotional comfort in the international environment while enhancing workflow efficiency. This people-focused solution can reduce patient stress, increase staff satisfaction and offer your institution a competitive advantage in the marketplace.

Every Ambient Experience solution is tailored to meet your institution’s specific physical and clinical requirements. Each installation offers unique opportunities to enhance the overall space. Our functional room design is based on key Ambient Experience principles, customized to suit your staff’s personal preferences.

Close coordination between contractors, hospital staff and Philips is critical to success. Ambient Experience design experts work side by side with your team, from site survey through planning, to construction and operation – all to create a unique interventional environment.

With all of the additional media coverage and press, we feel Ambient Experience has provided us a substantial and very valuable amount of market awareness and advertising.”

Tom Lonergan, Executive Operations Director

Hoag Heart and Vascular Institute, California
Oncology
Oncology

Custom solutions for your room or department

For patients who are scheduled to undergo an exam, the anticipation of a diagnosis can be intensely stressful. Diagnostic imaging procedures involving the uptake of radiological agents can be carried out in the Ambient Experience uptake room, designed to help patients achieve a sustained sense of calm during the course of the procedure and to facilitate excellent clinical conditions and staff workflow.

Continuity of the experience carries into the examination room where patients have the opportunity to actively participate in the healing process. By providing a sense of control, their experience becomes interactive and less intimidating.

Patient perspective from Disney Cancer Center, California

Pediatric patient experience at Farah Medical Campus

Uptake room: Sustaining a sense of calm to ease the oncology patient experience during the lengthy uptake procedure

I would envision that the patient would feel just as I felt when I walked into the room the first time. My mouth opened and all I could say was 'wow'..."

Terri Ruff, MS RT (R), Director, Radiology

St. Francis Health System
ED
ED

Custom solutions for your room or department

Tempering the stress of a medical emergency enhances the overall quality and efficiency of care. A transformation in healthcare transformational in both vision and function.Leveraging our expertise in healthcare technology and consumer design, we can, for example, conduct a careful assessment of your emergency department processes, followed by recommendations for adjustments to your clinical workflow and modifications to the surrounding environment.

Philips can help you see your Emergency Department through the eyes of your patients, looking beyond the walls, the beds, and the medical equipment to the tenor of the space itself.

Experience the colorful design of Florida Hospital ED

Ambient Experience in the pediatric emergency department

When you pick a scene and walk into it, whether it is a beach scene or cartoons for kids, and especially if they can bring in a disc and have their own music playing, it makes patients feel this is going to be OK and that they can make it through.”

Madi Jerei, Head MRI Technologist

Soldiers' Memorial Hospital, Ontario, Canada

Enhancements

How we enable the transformation process

Enhanced design

Through ‘enhanced design’, we evaluate the clinical environment from a holistic perspective. By defining the needs, hopes, anxieties and concerns from the various stakeholders (patients, clinicians and family members) we learn to improve their environment. We employ proven methodologies to assess the current situation, pinpoint areas we can positively influence and then offer recommendations for implementation. Insights are prioritized and translated into design drivers to create and build clinically and emotionally meaningful environments.

Experience Flow Mapping

Our unique approach of Experience Flow Mapping is a structured methodology to provide an insights-based view of the patient journey and clinical processes and to graphically demonstrate areas of concern and opportunities for improvement. We map-out all of the data points and insights gained to document the patient journey and align it with the clinical workflows, technology utilized, and sources of data to visually summarize the most impactful opportunities for improvement.

Patient-friendly themes

Ambient Experience creates patient-friendly environments by integrating architecture, design and enabling technologies. This innovative, people focused solution enables patients to select room themes with audio, allowing them to personalize the environment and surround themselves in a relaxing, calming atmosphere. The themes are an important feature of Ambient Experience that help patients to feel engaged and will provide them positive distraction and a feeling of control.

View our themes gallery

Download brochure (PDF)

Meet our team

Werner Satter

General Manager Experience Solutions

Related services

Learn more about Ambient Experience

Ambient Experience

Proving value in a patient focused environment

Contact information

Contact details

Company details

Ambient Experience Dutch Masters Theme

How art and music can impact the patient and staff experience

Recent success

Patient satisfaction improved with environment design

People-centered patient care at MedAustron

Meet our team

Enhancing the patient and staff experience

Modalities

Custom solutions for your room or department

Custom solutions for your room or department

Custom solutions for your room or department

Custom solutions for your room or department

Enhancements

How we enable the transformation process

Enhanced design

Experience Flow Mapping

Patient-friendly themes

Meet our team

Related services